Are you a Comcast or WOW Cable customer in my area or a customer of an internet provider under DDOS attack?
Is your internet connection fading in and out or inaccessible?
Are you experiencing a denial of service to your internet connection?
Wow Cable And DDOS Attack
The last few weeks a very interesting internet outage has occurred. Around 10- 11 p.m. EST every night the internet ceases to work, is sluggish or the speed resembles a dial up connection. For the past four Saturdays, beginning in late evening, WOW internet ceases to be accessible. A definite pattern has emerged.
And so the usual protocol is followed. Check the connection. Connection is excellent.
Check the outage maps. Outage exists. You are not alone.
Check social media. Very, very miffed customers.
WOW cable appears to be the target of a DDOS attack which is denying internet access to its’ customers. The denial of service is what you are experiencing and is occurring at the internet provider level.
What Is A DDOS Attack?
A DDOS attack is a Distributed Denial Of Service attack on a server. In layman’s terms large packets of information are targeted to a company’s computer system with the intent to overload the system; therefore, as in the case of the internet provider, users cannot access the internet.
The DNS servers of my internet provider WOW are overloaded and cannot process the customers request to access the internet. A DNS (Domain Name System) uses your IP address to allow your computer to access the internet. Obviously it is more complicated than the above sentence, but for customers who probably don’t want to know the particulars of a distributed denial of service attack that is the thumbnail explanation.
So how am I currently on the internet?
The Google Work Around For A DDOS Attack
The internet and its’ immediate connectivity can indeed be a wonderful service and it is a service that is easily taken for granted. We expect immediate service 24/7.
The first inkling of a DDOS attack on your internet provider can be found on the internet. Customers on social media will begin posting a DNS workaround at outage websites and on the internet providers social media. The twitter feed of WOW chimed in and @theWowbuzz suggested the Google DNS workaround.
People also began reporting that Comcast and ATT were also experiencing outages. Customers are reporting that WOW leases its’ lines from Comcast (true? I do not know.)
DDOS Attack Solution
Google provides free and open DNS servers which are easily accessible.
Where I pay WOW to access the internet with their DNS servers, Google provides the same service for free. (But you do need to pay for an internet connection to use Google’s DNS servers.)
I followed the directions to change my internet access via the WOW DNS server to Google’s DNS servers. Immediate success and access to the internet.
How To Change Your DNS server?
There are not universal directions to change the DNS server on your desktop or laptop or tablet. The directions vary due to your operating system.
First step is to search: change google DNS and a link will appear to follow the directions for your device.
You will be changing the DNS servers for each device separately.
Theoretically you could change the DNS of your router and then every device which accesses the internet via the router will automatically connect; however one must determine their technical prowness and I changed the access to the DNS server individually for each device.
What is consistent is the DNS address for the Google Open DNS protocol:
“The Google Public DNS IP addresses (IPv4) are as follows:
The Google Public DNS IPv6 addresses are as follows:
No cause for worry. The directions on the Google DNS site are clear, concise and easy to follow.
There you have it! If your internet is inaccessible because of a DDOS outage this is a quick work around which will allow immediate access to the internet.
And When The Internet Access Returns?
There appear to be two different thoughts as to if the DNS process should be reversed.
Some experts say yes.
Some say no and keep Google DNS as the main DNS.
I tend to switch back and forth between the WOW and Google DNS servers depending upon which server is providing the best connectivity.